Terms of Service

1. Acceptance of Terms

By accessing or using Fenlo (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service.

You are at least 18 years old and capable of forming a binding contract.
If you are using the Service on behalf of an organization, you have the authority to bind that organization to these Terms.
You will comply with all applicable laws and regulations.

2. Description of Service

Fenlo is a cloud-based enterprise search and knowledge management platform. It connects to your organization's existing tools and applications, indexes their content, and provides AI-powered search and chat with cited answers drawn from your connected sources.

Core features include:

Unified search: Semantic and keyword search across connected tools, including Slack, Google Drive, GitHub, Confluence, Notion, Jira, Linear, and 40+ other integrations.
AI assistant: Conversational AI that answers questions using your organization's indexed knowledge, with citations linking back to source documents.
Custom personas: Configurable AI assistants scoped to specific document sets, teams, or knowledge domains.
Document ingestion: REST API for pushing documents from custom or unsupported sources into the search index.
Access controls: Role-based access control, document-level permissions, and integration with your organization's identity provider.

We may modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice of material changes.

3. Account Registration

3.1 Eligibility

You must register via Google OAuth, email/password, or enterprise SSO (SAML/OIDC). You agree to provide accurate information during registration and to keep your account information current.

3.2 Account Security

You are responsible for maintaining the confidentiality of your credentials and for all activities under your account. Notify us immediately at team@fenlo.io of any unauthorized access.

3.3 Organization Accounts

When you create an organization, you become its administrator. You are responsible for managing member access, roles, and permissions within your organization. Each organization's data is isolated in a separate tenant namespace. Cross-tenant access is not possible.

4. Your Content

4.1 Ownership

You retain all ownership rights to your content, including documents, messages, code, and other materials you submit or connect to the Service. Fenlo does not claim ownership over your content.

4.2 License to Process

You grant Fenlo a limited, non-exclusive license to process your content solely to provide the Service to you. This includes indexing content from your connected sources for search, generating AI responses with citations, chunking and embedding content for vector search, and syncing permissions from source applications.

4.3 Access Controls

Fenlo syncs access permissions from your connected sources. When a source connector is set to sync mode, Fenlo replicates the permission structure of the source application so that users only see documents they are authorized to access. You control whether connectors operate in public (full access) or sync (permission-aware) mode.

4.4 AI-Generated Output

AI responses, summaries, and other outputs generated by the Service are derived from your content and the connected sources you authorize. You own the outputs generated from your content. We do not use your specific content or outputs to train general-purpose AI models.

5. AI Features

Fenlo uses AI models from third-party providers (including OpenAI, Anthropic, and Google Gemini) to power search, assistant, and agent features. By using the Service, you acknowledge:

AI-generated responses may contain inaccuracies. You should verify important information against source documents. Every AI response includes citations linking to the source material.
AI responses are based on the content you and your organization have connected to Fenlo. Results depend on the quality and completeness of your connected sources.
We use enterprise API agreements that prohibit our AI providers from using your data to train their models. Your content is processed to generate responses but is not retained by these providers for model improvement.
You should not rely solely on AI outputs for critical decisions without independent verification.

6. Acceptable Use

You agree to use the Service only for lawful purposes. You shall not:

Reverse engineer, decompile, or disassemble any aspect of the Service.
Use the Service to process sensitive health (HIPAA) or financial (PCI-DSS) data without a specific written agreement.
Share account credentials or API keys with unauthorized third parties.
Use the Service to violate the intellectual property rights of others.
Attempt to bypass security measures, rate limits, or access controls.
Use the Service to transmit malware, phishing content, or other harmful material.
Exceed the usage limits associated with your subscription plan.
Resell or redistribute the Service without written authorization.

7. Integrations and Connected Sources

Fenlo connects to third-party services (e.g., Slack, Google Drive, GitHub, Confluence, Notion, Jira, Linear) based on your authorization. By connecting a source:

You represent that you have the authority to grant Fenlo access to that source.
Fenlo will index document content, metadata, and permission structures from that source to provide search and assistant features. Indexing respects the access controls of the source application.
Fenlo periodically syncs content and prunes documents that have been removed from the source. Connector sync frequency is configurable.
You can revoke access at any time from the Fenlo dashboard. When a source is disconnected, its indexed content is removed from Fenlo.
Fenlo is not responsible for the availability, accuracy, or privacy practices of third-party services.

8. Payment and Billing

Billing: Payments are processed through our merchant of record, Polar.sh. We do not store your payment card details.
Subscriptions: Fees are billed in advance on a monthly or annual basis, depending on your chosen plan.
Refunds: We offer a 30-day money-back guarantee for new subscriptions. After 30 days, fees are non-refundable.
Price changes: We will notify you at least 30 days before any price increase takes effect.
Taxes: You are responsible for all applicable taxes, excluding taxes on Fenlo's net income.

9. Intellectual Property

Fenlo IP: Fenlo owns all rights, title, and interest in and to the Service, including its software, design, trademarks, and AI methodologies. Nothing in these Terms grants you any right to use Fenlo's trademarks, logos, or branding.
Feedback: If you provide feedback or suggestions, Fenlo may use them without obligation to compensate you.
API: Access to the Fenlo API is subject to rate limits and usage quotas associated with your plan. We reserve the right to revoke API keys that are abusive or used in violation of these Terms.

10. Enterprise Terms

For customers on Enterprise plans, additional terms may apply:

Single Sign-On (SSO): You are responsible for configuring and maintaining your Identity Provider (IdP) connection.
Service Level Agreement (SLA): Uptime and support response guarantees are governed by a separate Enterprise agreement, if applicable.
Audit logs: Retained for the period specified in your Enterprise plan.
Custom data processing: Enterprise customers may execute a Data Processing Agreement (DPA) for GDPR compliance. See /legal/dpa.

11. Data Processing

Our collection, use, and protection of your personal data is governed by our Privacy Policy. By using the Service, you consent to such processing and you warrant that all data provided by you is accurate.

12. Termination

By you: You may cancel your subscription and delete your account at any time from Settings. Your data will be deleted within 30 days.
By us: We may suspend or terminate your access for material breach of these Terms, with 30 days' notice to remedy the breach.
Effect of termination: Upon termination, your right to use the Service ceases. You may export your data before deletion. We will delete your data within 30 days, except where retention is required by law.

13. Warranty Disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FENLO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability for any claim arising out of or relating to these Terms or the Service shall not exceed the amount paid by you to Fenlo in the twelve (12) months preceding the event giving rise to the claim.

15. Indemnification

You agree to indemnify, defend, and hold harmless Fenlo, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your infringement of any third-party right.

16. Governing Law and Disputes

Governing law: These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles.
Dispute resolution: Any dispute arising from these Terms shall be resolved through binding arbitration in Delaware, except for claims for injunctive relief regarding intellectual property rights.
Class action waiver: You agree to resolve disputes only on an individual basis and waive any right to participate in a class action lawsuit or class-wide arbitration.

17. General Provisions

Entire agreement: These Terms, together with the Privacy Policy and any applicable Enterprise agreement, constitute the entire agreement between you and Fenlo.
Modifications: We may update these Terms from time to time. Material changes will be notified via email or a prominent notice on the Service at least 30 days before they take effect.
Severability: If any provision is held invalid or unenforceable, that provision shall be limited to the minimum extent necessary, and the remaining provisions remain in full force.
Force majeure: Fenlo shall not be liable for any failure to perform resulting from causes beyond our reasonable control.
Assignment: You may not assign these Terms without our written consent. We may assign our rights and obligations without restriction.

18. Contact Us

For questions about these Terms:

team@fenlo.io