Purpose-built agents
for every team.

Give each agent its own instructions, a scoped knowledge base, and the tools it needs to act. Build once, deploy to the teams that need it.

Build an agent
Engineering Onboarding Agent
14 members have access
Where do I find the setup guide for the payments service and who do I ping if something breaks?
Agent
The setup guide lives in the Engineering Runbooks space on Confluence under Payments Service → Local Setup. It covers Docker, environment variables, and the test card setup.

For incidents, ping #payments-eng on Slack. On-call rotation is in PagerDuty — the owning team is Platform Payments.
Sources
Payments Service Runbook
Team Directory · Platform
Ask the Engineering Agent...

Three things that make an agent. What it knows, what it can do, and who can use it.

System prompt
You are the Engineering Onboarding Agent...
GitHub: core-services
Synced 2 mins ago

Configurable behavior

Write a system prompt, restrict the agent to specific GitHub repositories, Confluence spaces, or Jira projects, and upload static files as permanent context. Each agent knows exactly what it needs to know.

Merge pull request
Trigger deployment
Awaiting approval

Actions

Agents can do more than answer questions. Equip them to merge pull requests, update Jira tickets, or trigger deployments. Destructive actions pause and ask a human before executing.

Sharing and analytics

Share an agent with specific users, Okta groups, or the entire workspace. Monitor invocations, unique users, and action logs to understand how each agent is being used.

Each agent sees only what it needs

A marketing agent should not read the production codebase. An engineering agent should not see HR documents. Configurable behavior lets you restrict each agent to specific repositories, spaces, folders, or projects — so answers stay focused and access stays correct.

Learn about configurable behavior

Stop answering the same questions

Deploy purpose-built agents for engineering, HR, marketing, or support. Each one draws from its own knowledge base and answers consistently — without requiring a human to repeat themselves every time someone asks a question that already has a documented answer.

Build your first agent
I'm planning to work from London for 2 weeks in October. What's the process?
According to our Remote Work Policy, you can work internationally for up to 30 days per year. Since you're traveling for 2 weeks, you just need to: 1. Get approval from your direct manager in Workday. 2. Log the travel dates in the 'International Remote' calendar. Would you like me to draft the Workday request for you?
Sources
Global Remote Work Policy
Employee Handbook
Ask HR Agent...

Agent FAQs

Common questions about configuring and deploying purpose-built agents.

You can configure each agent's behavior to restrict its access to specific repositories, Notion spaces, Jira projects, or Google Drive folders. The agent will strictly isolate its knowledge base to those specific sources.

Yes. Agents can be equipped to merge pull requests, update Jira tickets, or trigger deployments. For sensitive or destructive actions, they will pause and ask for human approval before executing.

Fenlo enforces strict Role-Based Access Control (RBAC) and integrates with your SSO. The agent understands who is asking the question and will never reveal information or perform actions the user isn't authorized to access themselves.

No, you can create as many purpose-built agents as your organization needs. You can deploy specific agents for Engineering, HR, Support, and more, each with their own tailored instructions and knowledge boundaries.

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